FAQ

Frequently Asked Questions

General

Why Upgrade to wpStoreCart Pro?

We’ve spent a lot of time and effort developing wpStoreCart, and in order to compensate us for our time and erffort, we’ve created a very valuable bundle that can help any online business increase sales and revenue. We call this bundle, wpStoreCart PRO, and it contains the open source wpStoreCart, along with three proprietary programs that we’ve written: a standalone affiliate program, a stand alone ecommerce statistics suite, a payments gateway package with Authorize.NET SIM, 2CheckOut, Liberty Reserve, & Quickbooks/Intuit Merchant services, topped off with the Business Support, which includes full direct support through support tickets and email support. We encourage all users to help us continue to produce quality, open source ecommerce tools and utilities.

Does wpStoreCart have any incompatibilities with other plugins?

There have been reports of incompatibility with the following plugins:

What are the minimum requirements to use wpStoreCart?

PHP 5.2+, MySQL 5+, WordPress 3.0+

Billing

I ordered something or a customer has ordered from my site, where the heck is the download at?

Thank you for purchasing. We inspect all orders manually, and have a staff member verify all sales before we email you your purchase. Generally this process takes less than 24 hours. We email your purchases to your PayPal email address, which may not be the email address you use on wpStoreCart. If you want to inquire about your order, simply send an email to [email protected] and please include your PayPal transaction ID.

I purchased one of your products but changed my mind, do you offer refunds?

No. Don’t buy anything from us unless you are 100% certain that you want it. If not, then don’t buy from us. We will not refund any purchase, period.

Troubleshooting

Why is my wpStoreCart mainpage empty, & what should I put there?

You have to create and/or select a WordPress page to act as the base or “mainpage” of wpStoreCart. All products that you add will be created as child pages of this page. It is up to what you place on the mainpage, but we recommend using the wpStoreCart shortcodes to insure that the default wpStoreCart pages will work.

I ordered something or a customer has ordered from my site, where the heck is the download at?

Thank you for purchasing. We inspect all orders manually, and have a staff member verify all sales before we email you your purchase. Generally this process takes less than 24 hours. We email your purchases to your PayPal email address, which may not be the email address you use on wpStoreCart. If you want to inquire about your order, simply send an email to [email protected] and please include your PayPal transaction ID.

I ordered the PRO software, and have the zip file, but when I choose install plugin from zip file I get plugin does not have a valid header error message

The PRO software is easy to install, and is delivered in a zip file. To install the PRO files, you should follow this simple installation guide. The wpStoreCart PRO zip file contains several plugins, not just one WordPress plugin. You can only use the “install plugin from zip file” feature if the zip file contains a single plugin, so instead you’ll need to extract the 5 plugins from the ZIP file, and upload each of the 5 folders to the /wp-content/plugins/ directory. Read this: https://wpstorecart.com/documentation/installation/installing-pro-addons/

How come the Checkout button does not redirect to my checkout page?

Goto the admin panel, then wpStorePress > Settings. Find the Checkout Page setting under the General tab. In the drop down list, select your checkout page and then click “Update”

How do I import and export products & orders between wpStorePress installations?

Goto wp-admin > wpStoreCart > Products > Import/Export and export both an SQL export as well as a CSV. Then, either use phpMyAdmin to import the SQL, or use the built in CSV importer.